BorneoGPT Refund Policy

TIP

Effective Date: December 10, 2024

I. General Provisions

BorneoGPT maintains specific criteria for refund eligibility to ensure fair service delivery while protecting our users and business interests.

II. Refund Eligibility Requirements

A. Frequency Limitation

Users are entitled to one (1) refund request for the duration of their account. Subsequent requests shall not be considered.

B. Time Constraints

Refund requests must be submitted within seven (7) calendar days of:

1. Initial purchase date, or
2. Subscription activation date

C. Documentation Requirements

All refund requests must include:

1. Detailed explanation of service dissatisfaction
2. BorneoGPT username
3. Transaction date
4. Relevant purchase documentation

III. Refund Processing Procedures

A. Submission Process

Submit refund requests via official channels at Contact Portal

B. Review Protocol

1. Each request undergoes systematic review
2. Determination made within reasonable timeframe
3. Decision communicated via official channels

C. Payment Processing

1. Approved refunds processed via original payment method
2. Processing time contingent upon payment provider
3. No guarantee of immediate fund availability

IV. Exclusions and Limitations

A. Non-Refundable Items

Certain services and items are explicitly designated as non-refundable at point of purchase.

B. Policy Violations

BorneoGPT reserves the right to deny refunds in cases of:

1. Multiple submission attempts
2. Suspected fraudulent activity
3. Policy abuse

V. Policy Modifications

BorneoGPT maintains the right to modify this policy at its discretion. Changes become effective upon publication.

VI. Contact Information

For policy inquiries: Contact Portal

WARNING

This policy is subject to periodic review and modification. Users are advised to maintain awareness of current terms.